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FREQUENTLY ASKED QUESTIONS ABOUT RENTING A MOBILE PHONE
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| What are the calling costs from my rental simcard? |
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A flat national rate throughout New Zealand of 44.5c per unit. Each unit is 30
seconds, minimum of 2 units applies to all calls. All calls to voicemail charged at the
above rate. Premium rate and International calls accrue higher call charges (rates available
on request). SMS messages charged at 45c.
"All prices are quoted in NZ$ and exclude GST" |
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| When and how am I billed? |
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Credit card customers - Your credit card will be debited on a weekly basis for
all call and rental charges.
Pre-approved account customers - You receive a monthly statement detailing all call and
rental charges. Payment is required before the end of the statement month. |
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| Will I receive an itemised bill? |
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| Yes - an itemised bill is sent weekly (monthly for corporate account holders)
via email or fax. |
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| How do I retrieve my Voicemail messages whilst in New Zealand? |
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| To access your Voicemail messages, dial 707, press SEND then follow the voice
prompts. The message notification on your handset screen (sms) will need to be deleted
separately. |
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| How do I retrieve my voicemail messages whilst roaming internationally? |
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| Make a note of your Voicemail PIN number - the one your rental consultant
gives you at the time of rental. Dial +64 21 700 700, press SEND, and follow the voice
prompts. The message notification on your handset screen will need to be deleted separately.
When prompted, enter your mobile number starting with 021...... |
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| Who should I contact when I need help with my cell phone |
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| Vodafone Rental 0800 300 021 from 9h00 to 17h30 (calls diverted to branches
after hours). Vodafone Network 0800 800 021 for Vodafone Customer Care 24 hours a day, 7
days a week. You can also fax or email our Stores or Office. |
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| Who should I contact when a problem occurs with the hardware (cell phone)? |
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| Contact Vodafone Rental during business hours at the nearest Airport store, or
on 0800 300 021, or by fax or email. We will be able to arrange assistance, or have another
cell phone sent to you where possible. |
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| What does a 'zero duration call' mean on my account? |
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| When you send a text message, a record appears on your itemised bill with zero
duration. |
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| What does pre-authorisation mean on my credit card? |
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| A pre-authorisation (or validation) of your credit card ensures funds are
available at the time of the rental. The money is NOT deducted from your card. It is set
aside for a period of time, to allow us to bill directly to your credit card. |
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| What if I lose or fail to return rental equipment? |
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| Any rented SIM card, handset or accessory that is not returned, is debited to
your credit card at full replacement value. The cost of replacing a SIM card is charged at
$29 (Excl.GST) |
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| Which handsets can I use around the world? |
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| Please check the network coverage and other roaming issues with your rental
consultant at time of rental. |
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| Australasia |
900 |
All models |
| Asia |
900/1800 |
All models |
| Middle East |
900 |
All models |
| Europe & UK |
900/1800 |
All models |
| USA |
1900 |
Motorola L/Timeport |
| Canada |
1900 |
Motorola L/Timeport |
| South America |
1900 |
Motorola L/Timeport |
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